Returns & Exchanges
Returns and Exchanges Policy
At Diced and Yoked, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help with our hassle-free returns and exchanges policy.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return or exchange for eligible items. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these simple steps:
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Contact Us: Reach out to our customer service team at dicedandyoked@gmail.com within 30 days of receiving your order. Please provide your order number and details regarding the item(s) you wish to return or exchange.
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Return Authorization: Once your return or exchange request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
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Package Your Item: Carefully package the item(s) you are returning or exchanging, ensuring they are securely packed to prevent damage during transit. Include the original packing slip or a note with your RA number.
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Ship Your Item: Ship the package back to us using a trackable shipping method of your choice. Please note that the cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
Refunds and Exchanges
Once we receive your returned item(s), our team will inspect them to ensure they meet our return/exchange eligibility criteria.
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Refunds: If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 7-10 business days for the refund to reflect on your account, depending on your bank or payment provider.
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Exchanges: If you requested an exchange, we will process the exchange and ship out the replacement item(s) as soon as possible, subject to availability.
Non-Returnable Items
Please note that certain items are not eligible for return or exchange, including:
- Items marked as final sale
- Used items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at dicedandyoked@gmail.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact our customer service team at dicedandyoked@gmail.com. We're here to assist you and ensure your shopping experience with Diced and Yoked is nothing short of exceptional.